HSBC Credit Card Cash Back

Just want to share with you guys about my experience with HSBC and how nice they are :)

Last year, I applied for HSBC credit card when they had the $50 cash back. Basically I had to spend $500 on my credit card for the first 3 months and I'll get $50 cash back. Around Feb this year, I realised that I haven't got the $50. So I called. They said it might take up to 6 months for the cash back, so please wait and call them again if I haven't got it 6 months after I joined.

Being a lazy girl, I just remembered about it around 1-2 months ago :P Soooo I called again, asking for it. The girl on the phone said she'll look into it and get back to me soon. And it was soon. Few hours after, she rang me back saying unfortunately that offer finished on 30 Sep 2010 while I applied on 1 Oct 2010. I was in the office and it would take time for me to find any evidence so I said okay, I don't have my letters with me here anyway. So pretty much whatever.

However, around last week, I remembered about it again and dug my mailbox and voila! I found the email I got when I applied for it, dated 27 Sep 2010 ^^ Yayyy this is the good thing of NEVER deleting my emails unless it's junk :p Sooooooo, since i'm tired of calling and explaining (I'm much better in writing), I wrote a message explaining everything including the call I did 1-2 months ago saying I applied on 1 Oct. And said I have the email with me and would like to send it to them, so please respond to the message. 1 day after I got a phone call acknowledging my request and the girl said she thinks I was right. If my credit card was approved on 1 Oct, meaning I applied BEFORE 1 Oct. So she wanted to submit this issue to Investigation Department. Guess what :) The day after she called again and said she just credited $50 into my card. Hoorayyyyyy ^^

I'm very happy with their call centre. The girls who dealt with me were very nice, including the one who was actually wrong. She was still nice and sounded genuinely very helpful. And they responded to me within 1 day of request. Very happy :)

Catch of the Day Mystery Item

My devoted invisible follower said I don't blog much anymore, so he doesn't check my blog often anymore too, so I thought I better write something :p
But this post was actually 1 of my "to write list", so here it goes :)
I bought a Mystery Item from Catch of the day at the end of March. Long time ago, I bought a mystery item from them and got a torch and mobile phone cover. The torch didn't work. The mobile phone cover was okay, but I don't use touch screen mobile phone, so I didn't use it. From then on, I decided not to try ever again mystery items.
However, this time my sister convinced me to buy, and this is what it said that day:

The Mystery Item!

Normally worth $30 elsewhere, today just $3.99!

COMES WITH A MONEY BACK GUARANTEE!

Please note, today’s mystery item is one singular item. If you buy several to pass around to your friends and family, you will receive several of the same item.

This mystery item is a ripper. The value is so good that we just want to surprise you - it’s something that’s normally worth about $30 everywhere else, and it’s also something that most people actually need. You’re guaranteed to find that some of your friends or family will have a need for this item, so feel free to spread the word - you can buy as many as you like! It’s not exactly a “gift”, but if you handed a few of these around, you’d definitely be in most people’s good books.

Now here’s the best part. If you receive this item only to find that you don’t think it was worth it, we’ll give you a refund of the full purchase price! There it is - it’s foolproof. $30 value for only $3.99 with free shipping nation wide, and it’s something you’ll most likely need. And if you don’t need it, you’ll get your money back. NICE.

We only read the ones in red, especially the bold ones :P I actually didn't read all those, but then my sister mentioned it to me and yes it was true that it did say money back guarantee. So, we bought one.

It arrived WAYYYYYYYYYYYYYYYYY after we ordered it. Plus it arrived in normal white envelope with no sender :/ I ordered lots of stuffs from COTD and that was not how I usually receive my parcels. I actually had to google the details on the envelope to find out where was it from, and I only got Victoria :/ My colleague said maybe you ordered something from COTD? I completely forgot :/ so I went and check my order history and found that mystery order.

This is what I got

CA Internet Security Suite 2010. Which is not bad really, under normal circumstances I'd be happy to get legal antivirus software for 4 bucks. HOWEVER, I already bought the same thing from COTD days earlier for 2 bucks!!!!! -_- Don't mention shipping fee, there was a $10 shipping cap and I shared the shipping with that one colleague. He bought bunch of stuffs and he's a guy lol :P I only bought 1 :P I didn't actually pay anything for the one we ordered earlier, my colleague said it was nothing, just buy him drink sometime. Actually, drink costs more :/ Anyway, that's not the point. So, yeah, now I have 2 exact same thing. I then asked for a refund. And this is their response:

Hi,

Apologies for the late reply, we've just returned from our Easter break.

We're incredibly sorry to hear that you're not completely satisfied with this Mystery Item! We do understand that in some cases it may not be of use to you, and as such we're more than happy to honour our advertised Money Back Guarantee.

In good faith, we've processed a refund of the purchase price to your account - though we will not be requesting for the item to be returned, you can do what you like with it.

Please allow 2-3 business days for the refund to appear on your statement.

We appreciate your patience.

Kind regards,

Bryan
Customer Service Crew
How nice :) Now I trust their money back guarantee :)
Just a bit of confession, when we read "If you receive this item only to find that you don’t think it was worth it, we’ll give you a refund of the full purchase price! ", we actually thought the FULL original price of the item which is $30 :P lol. But no, it's $4 =P

Good night :)

Visit to Dentist!! ^^

Hellooooooooooooooo

A month after my last post!! And again my eyes are struggling to keep opened :P so will be quick one again ;p

I went to dentist today ^^ hohoho ^^ My dentist is cute XD ahhahahaha.. today was my second appointment and I was late (again) ;p so instead of having my 2 right teeth done, he did filling for my left tooth. Yeah I know, it's a lot -_- I was surprised when he told me 3 of my teeth need filling, and some other teeth start having holes :((((((( I straight away upgraded my MBF Extra cover to Your Choice cover from Young cover.

Anyway, back to my dentist XD When I looked at the dentists profiles at Greenwood Dental website, I noticed that he was the youngest one there. I don't know if that's real or not, but that actually made me a bit worried when they scheduled me for appointment with him. I was worried he's a new dentist, hence does not have a lot of experience. I was actually thinking to call and change to someone else, but other dentists who are with MBF were all females (I was worried if I ever need my tooth pulled out - touch wood, a girl won't be strong enough to pull it :P), so I stick with him. Turned out he's good :) I, just like everybody else, am always nervous to go to dentist, but he's friendly and nice, and cute XD, and patience, and nice again :p and seems to always try to make you relaxed. So, he's good :P

The first time I came, I couldn't find my way there, so eventhough I was told to come 10 minutes earlier to fill in some forms, I arrived exactly on my appointment time. When he made appointment for me to have 2 fillings, he said "If you come late, we can just do 1 tooth. But you know how to get here anyway." I said "Yeah, shouldn't be, I know where it is now :)". Today, I was 10 minutes late -_-"""" humpphhh -_-" When I arrived, I said "Sorry, I'm late... again.." -_-" And then, when we made the appointment for next time,

Dentist: "So, 10:30 Saturday....." *showing his crossed fingers*

Me: *turning red* "Yeah, I know I know...." T_______T

I can't be late again!!!! -___-"

It wasn't bad at all. There were times when it was very... tingling? I don't know the word, but it wasn't continuosly, and it wasn't long too. And no pain. So I'm pleased :)) When we finished, he said "You've been doing really good.". But I think he was the one doing a really good job :))

Off to bed now, early start tomorrow :(

Nite niteeeeeee ^^

Praise for Gmarket :)

Remember back in October I bought a lot of stuffs from GMarket? One of them was this pair of pink shoes. I actually wanted the beige colour, but as I can't read Korean, so I ended buying the pink one which is okay since it was my fault. So I wasn't complaining. However, these shoes started to fall apart since I wore it on Day 1!!!!!

See photos below for the shoes condition after I wore them on the 2nd day:

You know what I mean right?

Seriously, after Day 2, I don't have any courage anymore to wear them to work. I might end up going home barefoot! -_-"

So, on 8 Nov 2010 I sent an email to the seller demanding an exchange or refund. And then I went on for holiday to GC :P

Surprise surprise!! My email was bounced back -_- ughhhhhhhh -_-" So, the day after my Bday (22 Nov),
I sent an email again, but this time to Gmarket customer service: global@corp.market.co.kr.
Again, bounce back -_-" So I sent it again to help_overseas@gmarket.co.kr. This time it went through, yayyyy ^^

I got a respond from GMarket the day after, asking for the transaction number. Pretty fast huh? Then I replied, and I got another response 2 hours after. This time, they apologized and asked for everything: "To verify your defective items, we need a photo including items you received and paper label which shows transaction number, item name, quantity and your name as evidence.
Please take a photo and leave the link of the picture here or send the photo to global@corp.gmarket.co.kr ."

The annoying bit was, my first email to them had those photos attached!! I didn't put all details, but I attached photos and the seller link. Can't they trace through my order history? :/ Okay that might be too much effort, but stilllll I attached all those photos! I couldn't take the photo of the label since I threw out all the shoe boxes.

So I sent the emails and explained about it and got another response on the same day:

"Dear Customer,

Thank you for the email.

Regarding your inquiry, we have sent an urgent message to the seller to get the resolution quickly. We will give you an answer as soon as we have a reply from the seller.
However, if you don't hear back from us within 5 days, please contact us again.

We apologize for the inconvenience.

Sincerely,"

However, on 24(the day after) I received another email from Gmarket:

"Dear customer,
Thank you for contacting us.
Regarding this matter,we 've been waiting the seller's answer.
We'd like to ask you what kind of compensation you want.
In case of the international shipping, it seems to be hard for the seller to send it, so how about getting a refund for one item?
Actually, we didn't get answer from the seller yet,but we'd like to know your opinion in advace so that we can inform the seller of your opinion in case that the seller accept the mistake.
Please reply us.
Thanks,"

I commend GMarket for this email, for thinking ahead and asked what I wanted in the first place rather than wait till the seller answered and going back and forth again to me which ofcourse will waste more time. Good job GMarket :)

And then, I can't remember exact day, but a day or 2 after that final email, my sister got a call from GMarket in Korea @_@ Telling her that we would be refunded for the shoes and we can keep the shoes. It was pretty impressive for calling us personally via telephone! ^^ I got the cash refunded to my Paypal on 29 Nov. So, it was a very quick job done by GMarket. Well done!

I'm happy with how they handled this issue. They responded quickly and politely. I couldn't see any hesitation in helping me solving this issue, and they thought ahead if exchange is possible since it's international shipping. Some other online website won't care and you'll have to send the item back for an exchange, which end up costing you more in postage. So, I like GMarket even more ^^ No harm done at all with this issue. The only harm is, I might not buy from this seller again hehe... not that I say their product is bad, but looking at my shoes, seems like they are old stocks, so when I wore them after years storage, they broke apart (It's just my opinion though).

So, again, excellent work Gmarket!!!! *hugssssssssss kissesssss* :))

Thumbs up! :)