But this post was actually 1 of my "to write list", so here it goes :)
I bought a Mystery Item from Catch of the day at the end of March. Long time ago, I bought a mystery item from them and got a torch and mobile phone cover. The torch didn't work. The mobile phone cover was okay, but I don't use touch screen mobile phone, so I didn't use it. From then on, I decided not to try ever again mystery items.
However, this time my sister convinced me to buy, and this is what it said that day:
Normally worth $30 elsewhere, today just $3.99!
COMES WITH A MONEY BACK GUARANTEE!
Please note, today’s mystery item is one singular item. If you buy several to pass around to your friends and family, you will receive several of the same item.
This mystery item is a ripper. The value is so good that we just want to surprise you - it’s something that’s normally worth about $30 everywhere else, and it’s also something that most people actually need. You’re guaranteed to find that some of your friends or family will have a need for this item, so feel free to spread the word - you can buy as many as you like! It’s not exactly a “gift”, but if you handed a few of these around, you’d definitely be in most people’s good books.
Now here’s the best part. If you receive this item only to find that you don’t think it was worth it, we’ll give you a refund of the full purchase price! There it is - it’s foolproof. $30 value for only $3.99 with free shipping nation wide, and it’s something you’ll most likely need. And if you don’t need it, you’ll get your money back. NICE.
We only read the ones in red, especially the bold ones :P I actually didn't read all those, but then my sister mentioned it to me and yes it was true that it did say money back guarantee. So, we bought one.
It arrived WAYYYYYYYYYYYYYYYYY after we ordered it. Plus it arrived in normal white envelope with no sender :/ I ordered lots of stuffs from COTD and that was not how I usually receive my parcels. I actually had to google the details on the envelope to find out where was it from, and I only got Victoria :/ My colleague said maybe you ordered something from COTD? I completely forgot :/ so I went and check my order history and found that mystery order.
This is what I got
CA Internet Security Suite 2010. Which is not bad really, under normal circumstances I'd be happy to get legal antivirus software for 4 bucks. HOWEVER, I already bought the same thing from COTD days earlier for 2 bucks!!!!! -_- Don't mention shipping fee, there was a $10 shipping cap and I shared the shipping with that one colleague. He bought bunch of stuffs and he's a guy lol :P I only bought 1 :P I didn't actually pay anything for the one we ordered earlier, my colleague said it was nothing, just buy him drink sometime. Actually, drink costs more :/ Anyway, that's not the point. So, yeah, now I have 2 exact same thing. I then asked for a refund. And this is their response:
Hi,
Apologies for the late reply, we've just returned from our Easter break.
We're incredibly sorry to hear that you're not completely satisfied with this Mystery Item! We do understand that in some cases it may not be of use to you, and as such we're more than happy to honour our advertised Money Back Guarantee.
In good faith, we've processed a refund of the purchase price to your account - though we will not be requesting for the item to be returned, you can do what you like with it.
Please allow 2-3 business days for the refund to appear on your statement.
We appreciate your patience.
Kind regards,
Bryan
Customer Service Crew
How nice :) Now I trust their money back guarantee :)
Just a bit of confession, when we read "If you receive this item only to find that you don’t think it was worth it, we’ll give you a refund of the full purchase price! ", we actually thought the FULL original price of the item which is $30 :P lol. But no, it's $4 =P
Good night :)
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