My Funny ANZ Complain

As you all know, we bought our first home early this year. The whole process was a complete nightmare that I keep putting it aside to write. I have a draft written since early this year, another notepad with all the points I'm going to write, but never had enough willingness to toughen up my heart to remember everything and put it to words. Because I know, I would have my blood pressure up and brain boiling while typing it all down.

However, this is a little bit too good not to be written straight away, so here we go :) *deep breath*

I have my home loan with ANZ, and they do have quite a big part in making the whole thing with buying my first home a headache. Therefore, I wrote a letter to them last Sunday and lodged a formal complaint.

In my letter, I said when I decided to take on ANZ homeloan, I felt I was in the good hand. Everywhere there is ANZ ads, there would be those awards badges on them too. So I thought I would be fine. However, from the very first chance, ANZ stuffed it up. 

1. My letter of offer had wrong interests rate on it.
2. I went to the bank to open an offset account to be linked to my loan account. I specifically told the guy, I wanted to open it for my offset account and gave him my account number. Next time I went back to the bank for other thing and casually mentioned it, guess what? My offset account hadn't been linked to my loan -_- AND, I got charged for account keeping fee as it wasn't linked to an mortgage account. This $10 was later on reimbursed.
3. I took home insurance with ANZ too, and later on I wanted to change the excess. So I emailed the woman who I took the insurance with, asking her if it's still possible and how much would it cost. It took her few days to reply and another few days to return and say she'd do it soon. But then she emailed me back saying she couldn't and that she'd get someone from insurance to contact me.
4. Time passed and I got a letter from ANZ saying they noticed that they haven't got my building insurance cover details. They sent me a form for me to fill out with the details. Refer to point 3 please. Duh??
5. Got a letter from them saying they will charge me $107 for registration fee on withdrawal of Caveat. What caveat???? No heads up or further information. Just that. This again was cancelled, after a lengthy chase done by me and my broker. During the whole process, they told my broker they would call me directly, but nope, not a single phone call.
6. In August, they increased the interests rate for investment loan. However, they only sent the letter in September. So by the time I got the letter, my interests charges were already increased.

I lodged this complain to ANZ using their complain form online. I thought hm... good, they have complain form. Plus, the textbox character limit was 10,000 chars, YES! My whole letter was 6000+ characters. So, I copy pasted it into that box. Then... yep, only 3/4 of it got in. Great.

So, while lodging my formal complain, I actually added point 7: Your complain form sucks. It says max 10,000 characters, but can't even take my 6,000 characters letter. 

I'm speechless.

Yesterday, I received a missed call from their complain department, and today too. So I called them back. Told the guy that I received missed call from this person and got this reference number. He then put me on hold and transferred me to that person.

The lady: "Hello Vicky"

Me: "... er... it's Purple Lady"

Awkward....

My name is completely different to Vicky.

Anyway we discussed about the whole thing. She was very nice and understanding and sympathetic and understood that I was furious with the whole thing. I actually felt bad for her and anyone who work in complain department. She tried to explain about the whole caveat thing, and about the interests rate. She explained how the increase was passed on by the government and there's nothing ANZ could do about it. I made it clear that my complain wasn't about the increase, but rather about their delay in notifying the customer and the way they word the letter to sound that it starts in October rather than August. She acknowledged it and promised to pass it on to relevant department. She also asked which branch I opened my offset account and the insurance cover, and said that she's passed my feedback about the complain form to their IT department.

Afterwards, she said as a goodwill gesture and since I've been a customer since 2004... *wrong answer buzzer honks* Another mistake ANZ, true I opened my saving account in 2004, but that account was non-active for almost its whole life! I closed it down few years ago completely. And plus, did she mean that have I not been a customer since "2004", she wouldn't offer me anything? OK, back to her words. "As a goodwill gesture, and because you've been our a customer since 2004, we're going to credit $375 - your Breakfree package fee - to your account, and we'll pass all your feedbacks to relevant departments." 

Honestly, when I heard about it, my thought was, all those headaches, energy, and stress they caused me are only worth $375????? It's worth WAY more than that! I actually felt a little bit insulted. And also, seems like my 11 years loyalty isn't that appreciated too. But that's the only thing she could do, and it's better than nothing. What else could I do?

She assured me this is not ANZ's standard of service. She also said that they would take my feedbacks and improve. To which I reply, yes I hope so too. Coz next time I get the chance, I'm leaving ANZ.

It's funny that when I was lodging a complain, I actually managed to add something to my complain list. And while on the phone with the complain department who's trying to deal with my complain, even they made a mistake on the "Hello", and ended it too on the wrong foot with "since you've been a customer since 2004". 1. I hardly used that account, so obviously they didn't check thoroughly. But well at least they checked something. I give you that. 2. As a goodwill and a customer since 2004, so what would happen if I weren't a customer since 2004? Do they only offer that $375 only if I was with them for 11 years? Hmm..

I'm not happy with the title of this post, but can't think of anything else really :/

Continuation of My 3 Bill Shock - Part 2

Just got an email from 3 customer care this morning. They apologized for the inconvenience and has put a request to place credit into my account within 24-48 hours. We'll see if they will do their work this time...

They said "We sincerely regret for the inconveniences and thank you for your patience."

I replied, "I also sincerely hope this case can be put to close as I am too tired to explain same thing again and again." I actually wanted to say this too "FYI, I don't have any patience left anymore". But I decided not to.

This experience really got me thinking. 3 is the cheapest one. But if they keep pissing me off like this, should I go with the cheapest one, or should I go with the one giving me less headache?

*thinking...*

Continuation of My 3 Bill Shock

I'm so damn sleepy now, but I think I better write this down first, if not my list of things to blog will just grow longer T_T *yawn..*

Anyway, remember my Haggling Day post over 2 months ago? 1 of them was about me being charged $71 eventhough I'm on $29 cap, with the reason of data excess. For complete details, please see the related post (I'm too tired explaining, you'll know why in a second).

So, after I went to the store, I made a phone to 3 customer care. Give me a break, define care -_-" First call, I explained everything blablabla.... and the guy tried to check it for me. The guy was polite so I was trying my best to contain my anger for being charged a lot. Before the guy finished checking, the line dropped.. -_-" and so my jaw -_-" I waited for 5 minutes, hoping he would call me back. Come on, you've got my number, shouldn't you call me back??? I didn't know YOUR direct number. And even if I got ur name, you didn't give me last name. How many people can have same name as you? can be none, can be hundred too!!!! Anyway, he didn't call me back.

So I called them again. This time a girl picked it up. Nice girl, I explained EVERYTHING again. And she tried to transfer me to the guy.

I was then transferred to a guy, but it turned out that he wasn't the guy I spoke to the very first time. Now count, how many times have I explained this case? 3 times!!! This 3rd guy checked and said he can't tell me what used up my data, but it was correct. -_- HOW CAN YOU SAY SOMETHING IS CORRECT if you CAN'T SEE WHAT IT WAS?????????????? but again, this guy was pretty polite, so I tried my BEST to be polite too. I kept not accepting his reasoning since 1. I don't use my 3g data connection much. 2. I use my wireless at home from TPG (Thank god it's not 3 or Vodafone -_-). He then transferred me to his supervisor.

Maybe 3 doesn't keep call log history. Because I had to explain AGAIN to this supervisor for the how many times? FORTH times -_- now you know why I didn't want to explain everything again. But this guy was the worst. He kept insisting saying it was my facebook or my wireless doesn't work. Well, hello???? I have unlimited facebook FYI since you obviously didn't check my account. AND, I am not that stupid to watch those videos or click on all those shared links. And 2nd, my wireless works perfectly fine. See what his problem is? He can't see what I downloaded or visited, but he was more than 100% sure it was MY issue. WHY CAN'T YOU BE WRONG. And then he offered me content pack! GREAT. I then said, okay, i'll log off facebook from now on, so if it happens again you can't say it's because of facebook. And then he said "Yes. If it happens again, then it must be your handset problem." What the????????? And then he added "Or our system, and then we will investigate that time." 1. So mistakes always happen on customers' side, 3 is always right. 2. So, even if 3 is wrong, basically I have to experience this many times before being investigated properly? Now I know how you work. Which makes me remember, back on my first year with 3, I got charged content pack for more than a year eventhough I cancelled it on my 4th month. When I called asking, I got 10 bucks refund max if I recall correctly. Eventhough I got charged for 12 times $3 at least. Just because my friends was working in call center field during that period that I let it go, but really I shouldn't have. But yeah, that's how you work I guess, back then and then now.

I was soooooooooooooooooooooooooooooooooo pissed off so I wrote a formal complaint and lodged it on 3 website. I believe it was more than 1 A4 paper long. I wasn't expecting reply. But I was determined to not continue with 3 or Vodafone after my contract finishes.
2 days after that, I got a reply, this is a snapshot of it:

"As mentioned in the earlier email that if you are using a wifi connection to connect to the internet please make sure the internet on your phone is switched off. We sincerely apologize for the inconvenience caused as we are unable to help with the exact usage done and hope that the above mentioned information will come in handy.

We have checked the price plan as you are on $29.00 cap and it gives you 200mb of data allowance and accessing facebook is free however, if there are any picture uploaded or any video that you friends have uploaded and you are watching the video the time it is buffering is the time its downloading from the server and the data allowance is taken from the 200mb data allowance ir you are charged if there is no data allowance remaining.

Please be aware that you are our valuable customer and we look forward for your co-operation and continued patronage. . Hence, as a goodwill gesture, we'd like to offer you a credit of $50.00.

If we can assist you further, please contact us again via email or call 3 Care on 13 33 20."
And they still going on about facebook and wireless. Eventhough I mentioned soooooo many times that I don't watch videos and always make sure my wireless is on before using internet. I replied saying that and said thanks anyway.

I got that email on 2 Sep 2011. Today is 4 Nov 2011 and I haven't received that credit -_-"" were they just lying hoping I'll forget?? I replied to that same email and asked about the credit. No reply until today. This afternoon I copy pasted my email into that complaint tool again.

We'll see if they will every respond. I really don't know how to deal with them anymore. Just pissing me off -_-

Good night!

Haggling Day

Quick post just to commemorate my haggling day -_-

I had to make phone calls to energy supplier companies today since my energy contracts are finishing soon. I spent 30 min on the phone, which was not too bad since i was calling 2 different companies, but most of the time I was put on hold. Origin was not too bad, their on hold messages were actually tips on how to save money on your energy bills i.e. turning off appliances rather than putting it on stand by. AGL was "One of our operators will be with you shortly" repeatedly with like 10 seconds gap in between. It was loud too. I had to turn my phone volume down a bit.

But at least my effort was rewarded!! After days researching and comparing gas and electricity rates of numerous companies including Integral, Dodo, AGL, Energy Australia, Origin, TRU, and something that I can't remember but has blue in their logo, spending my lunch breaks researching, late night bill analysing, I finally got the best deal out of AGL ^^ Well.. i hope so lol :P They offered me the highest discount, and I was already tired researching so yeah sign me up please lol :P But I still have 10 days cooling off period, so if you know anything cheaper than AGL, please do tell me, I'd very appreciate it :)

And then, my 3 bill last month was $71 -_- I'm on 29 cap, so seeing $71 was a surprise for me. I know you guys out there spend A LOT of money on mobile and $29 cap is not enough, but for me $29 is sometimes more than enough. I looked at the bill and found out that it was because i was over my data usage by 170 MB??????? What did I download??? I didn't download anything!! I downloaded manga yes, but only at home and I always use my wireless internet connection. Same thing with apps, I download most if not all my apps at home...there must be a mistake.. also, it was stated that I used up to 100 mb just on 17 Jun. THAT IS WEIRD :/ 1 day of 100 MB???

So I went to 3 store QVB after being convinced my colleague to complain. They say it can be sorted out in the store anyway, no need to call customer care and wait for a long time. But when I told the manager (I assumed he was the manager since he was the only one staying at the register for a long time staring at the monitor) about my issue, hm..
1. He didn't really pay attention or looked at my bills seriously.
2. He straight away say I can't check your usage here, we don't have the capability to check it in our system, so you better call 3 care and they can check it out for you.
3. He didn't ask if I knew the number.
4. He didn't seem he cared

I'm not too happy about him :/ I should have answered the poll thingy on the counter. It's okay if he can't check it, but his face and attitude didn't show me that he actually cared about what I was asking him. It was like "Well... I can't check it here, so just call customer care." that kind of attitude? *sigh

Oh well, at least my waiting time was less than 5 min. Last time I went to the store, I was standing there for 10 minutes before someone actually said hi to me. And 2 of the staffs were actually hanging around the counter chatting. Eh wait... it was the QVB store again... why did I go back there? Coz that's the closest one after I got off the bus.. right.... well obviously not because of their good service lol :p

And that was a quick post :P

Good night everyone! :)

JuJu Japanese Tavern - Not Coming Back -_-"

Had dinner at JuJu @kings cross last Friday night with my uni friends. I actually was worried since the day before. I had made a reservation for 8 people, however another friend joined in, so i wanted to add 1 more. When i was trying to find the phone number on eatability, i stumbled upon people's reviews on JuJu. They all said the same thing "this restaurant used to be very good few years back but now they're going downhill. Food is bad and the service is bad." What worried me was those reviews were written just in June or May this year. So they were recent reviews!

We arrived at 8 and asked for bills around 11. The food was great, just like how it used to be. All of us agreed their yukke is the best so far. Ox tongue and tuna salad were good too. Sukiyaki was a bit too sweet but still okay. HOWEVER, the food took SO LONG to come. We got water after the 2nd entree was served (after asking for it many many times!! I thought water should be the first thing seved, even BEFORE the menu -_-).

Sukiyaki arrived at our table after 9.30 and they gave excuses that bcoz the sukiyaki stove takes a lot of place on the table, they wanted to wait till we finish other dishes. Well, hellooooo how can we finish our meals if the rice haven't arrived yet?? My table was fine coz we got our rice, but my friends table didn't get any. They had to ask 3 times!! The rice finally came after more than 30 min after they enquired about it the first time -_- " if it was my table, i might have already complained about it 10 min after i asked the first time . Also, if they were waiting for us, cant they ask?? The dish served before sukiyaki WASN'T EVEN an entree!!!!! It was main meal!! We would still accept it if it was entree, but it was main meal! and they expected us to finish it first? What if that one is just for 1 of us, and they rest wanted sukiyaki? DO WE HAVE TO WAIT FOR OUR FRIEND TO FINISH DINNER THEN WE CAN EAT????? Goodness!! We didn't know they were waiting for us, none of the staff told us anything! It was more than half an hour after that last dish came, surely it was WAY too long and they should have told us or ASK when we ordered? Other restaurants ask how we want our meals to come -_-" We just ate slowly since we thought we were waiting for it! Also, u know sukiyaki has soup. They didn't give us ANY spoons. We had to ASK for them. My table got stainless stell spoons. The other table got chinese soup spoons. See how inconsistent they are?

Guess what was the only thing they gave us in reasonable time? The bill.

They weren't even that busy -_-" We looked around and we noticed that all tables only had 1 group of customers that night. The turnover wasn't there. And they could ran out of rice? *laughing* How embarassing if it was MY restaurant. Also, shouldn't they calculate?? When it's almost running out, COOK AGAIN for god's sake! MY rice cooker takes 30 min the most to cook rice, how come theirs took more than that???? Did they have to pick the rice, take the skin off, and finally cooked it? Geess!

I'm not planning to come back there unless i had to. And when I checked with my friends, they agreed. NOT coming back on our freewill. We'll only go if it isn't us who pick the place. As for me, only if it's not me who picks the place, and if I fail on CONVINCING my friends on what a horrible experience I had there.

Good night all!

PS: No photos, WAY too hungry -_-"

The Wettest Day in July in 2 Decades Random Blabbering

Hello...

I thought I should write a bit just to keep my self not so lazy to write due to winter cold. I've been turning into a bear this winter. I don't eat as much as I usually eat in winter, BUT, I sleep A LOT more than I usually do in winter. My eyes are struggling to stay open eventhough now is 10:14 PM and I had some days when I fall asleep in my bed at 9.30 @_@ I'm seriously a bear now. And when I go home from work, I stuck in couch not willing to move until it's time to go to bed @_@ This winter is so cold!! And from today until next Monday or Tue, we'll have rainy days everyday T_T Don't get me wrong, I love rain. But I can't work without sun, I'd be sleepy all day and can't work. I love rain when I'm at home :D snuggling in bed :P

Anyway, it wasn't the main content of this post. Around 2 weeks ago, I just remembered that Friendster has completed their upgrades and I should export my profiles, photos, comments etc before they wipe all data. However, I was a week late T_T I lost all my testimonials >>>___<<< all those nice things my friends say about me... hix... don't say I'm narcistic, BUT, I will never get them write all those nice things they think I have in me anymore :( They all have grown up and won't do that anymore. 1. They see more flaws in me over the years. Well face it, the more you know someone, more flaws you'll see. 2. Even if they think you have all these nice characteristics, they won't say it to you anymore (in the way of "yeah keep dreaming of me saying you're good bla bla bla"). So.. all gone hix... T_T I did email friendster and asked, and this what they said -_-

"Hello!

As you can see, Friendster is sporting a brand new look.

As part of the reformat of the site, we had to remove some of the content of your old profile including the photo albums, blogs and most parts of the profile like the "more about " info, messages, comments and the testimonials.

We announced this change months ago and even made an exporter app available for users to save their information. The deadline for saving profiles and exporting photos and blog was June 27.

If you want to to go back to your old format profile and retrieve its data, (photos, messages, blogs, comments, etc.) we're sorry but it is no longer possible.

For information on how to use the new site, please visit our FAQ page at http://goo.gl/sBzyj or check out this Youtube video http://goo.gl/3Z2Tj.

We're still in the early stages of the new site so there will be some early bumps along the way. We'd appreciate your patience and understanding. We hope you stick around to see our new and exciting features!

Thanks,

Friendster Team"

I could see the page was still there and everything was still there. They just make the page redirects to the new page. But that's what they say. Well if you think about it, true, I can't really complain. But it was all still there!! what's the difficulty of opening that exporter page again -_- I wonder -_-" Also, that email, this part kinda irritated me "We announced this change months ago and even made an exporter app available for users to save their information" That "even" sounds to me that they took it personally :/ I mean they're a business. They shouldn't take things personally. That "even" made it sound so unprofessional. Also, this line "If you want to to go back to your old format profile and retrieve its data, (photos, messages, blogs, comments, etc.) we're sorry but it is no longer possible.". Why do they have to say if you want to go back to your old bla bal bla first and then say it's no longer possible??? They actually had my hopes up thinking that oh, there's a way to get it, before being crushed again to the ground -_- I'm still not happy -_-

Hm talking about this makes me annoyed, so I better go to bed.

Good night!!

Spreets - IMAX Tickets

Time flies! Suddenly it's been 2 months since I blogged last time :/ As I said, this blog was intended for praises and complaints and a bit of show offs :p (and of course some random blabbering I usually do XD). Now, it's time for complaint!

My sisters and I bought Australian Movie Tickets back in June. See this link for complete deal. Basically, I could buy Australian Movie Tickets which are valid in Dandy Cinema, IMAX and some other cinemas for $8. I personally bought them for watching movies in IMAX. It was a good deal considering I can watch 3D in IMAX for 8 bucks. It would cost me at least $11 to watch it in Events Cinema (And that's already a discounted ticket price).

However.... *sigh... it took SO LONG just to arrive in my mailbox!! It took at least 2 weeks to arrive. Australian Post does good jobs in delivering mails, local mails are usually received within 2 working days. And then while waiting for those tickets to arrive, somewhere at the back of my mind, I remember my colleague mentioned that Australian Movie Tickets always had some issues, that's why we stopped purchasing from them anymore. -_-" why didn't I remember that 2 weeks ago -_-"

Anyway, I have no problem with Spreets. I can't remember if I ever bought something of them, but even after this deal, I still don't label Spreets bad. Afterall, the despatch of those tickets were done by Australian Movie Tickets themselves, not Spreets. Spreets doesn't show my comments anymore, but I wrote that if I were them, I would think twice to do business with Australian Movie Tickets. Or at least maybe extend the validity of the vouchers. Those vouchers were valid for 3 months only. After the delay, they were only valid around 2 and half month or less...

Anyway, we used some of our vouchers last Sunday for Cars 2 :) The movie was great! :))

Praise for Gmarket :)

Remember back in October I bought a lot of stuffs from GMarket? One of them was this pair of pink shoes. I actually wanted the beige colour, but as I can't read Korean, so I ended buying the pink one which is okay since it was my fault. So I wasn't complaining. However, these shoes started to fall apart since I wore it on Day 1!!!!!

See photos below for the shoes condition after I wore them on the 2nd day:

You know what I mean right?

Seriously, after Day 2, I don't have any courage anymore to wear them to work. I might end up going home barefoot! -_-"

So, on 8 Nov 2010 I sent an email to the seller demanding an exchange or refund. And then I went on for holiday to GC :P

Surprise surprise!! My email was bounced back -_- ughhhhhhhh -_-" So, the day after my Bday (22 Nov),
I sent an email again, but this time to Gmarket customer service: global@corp.market.co.kr.
Again, bounce back -_-" So I sent it again to help_overseas@gmarket.co.kr. This time it went through, yayyyy ^^

I got a respond from GMarket the day after, asking for the transaction number. Pretty fast huh? Then I replied, and I got another response 2 hours after. This time, they apologized and asked for everything: "To verify your defective items, we need a photo including items you received and paper label which shows transaction number, item name, quantity and your name as evidence.
Please take a photo and leave the link of the picture here or send the photo to global@corp.gmarket.co.kr ."

The annoying bit was, my first email to them had those photos attached!! I didn't put all details, but I attached photos and the seller link. Can't they trace through my order history? :/ Okay that might be too much effort, but stilllll I attached all those photos! I couldn't take the photo of the label since I threw out all the shoe boxes.

So I sent the emails and explained about it and got another response on the same day:

"Dear Customer,

Thank you for the email.

Regarding your inquiry, we have sent an urgent message to the seller to get the resolution quickly. We will give you an answer as soon as we have a reply from the seller.
However, if you don't hear back from us within 5 days, please contact us again.

We apologize for the inconvenience.

Sincerely,"

However, on 24(the day after) I received another email from Gmarket:

"Dear customer,
Thank you for contacting us.
Regarding this matter,we 've been waiting the seller's answer.
We'd like to ask you what kind of compensation you want.
In case of the international shipping, it seems to be hard for the seller to send it, so how about getting a refund for one item?
Actually, we didn't get answer from the seller yet,but we'd like to know your opinion in advace so that we can inform the seller of your opinion in case that the seller accept the mistake.
Please reply us.
Thanks,"

I commend GMarket for this email, for thinking ahead and asked what I wanted in the first place rather than wait till the seller answered and going back and forth again to me which ofcourse will waste more time. Good job GMarket :)

And then, I can't remember exact day, but a day or 2 after that final email, my sister got a call from GMarket in Korea @_@ Telling her that we would be refunded for the shoes and we can keep the shoes. It was pretty impressive for calling us personally via telephone! ^^ I got the cash refunded to my Paypal on 29 Nov. So, it was a very quick job done by GMarket. Well done!

I'm happy with how they handled this issue. They responded quickly and politely. I couldn't see any hesitation in helping me solving this issue, and they thought ahead if exchange is possible since it's international shipping. Some other online website won't care and you'll have to send the item back for an exchange, which end up costing you more in postage. So, I like GMarket even more ^^ No harm done at all with this issue. The only harm is, I might not buy from this seller again hehe... not that I say their product is bad, but looking at my shoes, seems like they are old stocks, so when I wore them after years storage, they broke apart (It's just my opinion though).

So, again, excellent work Gmarket!!!! *hugssssssssss kissesssss* :))

Thumbs up! :)

2nd Gmarket Haul Delivered!!!

Finally we received our 2nd order!! Yayyy ^^ and surprisingly, we had it delivered to our apartment! Yes, to our apartment, not to nearby post office as usual. And secondly, it was delivered on Queen's Birthday! That's public holiday!! Double surprise ^^


See all of the ordered items in the box? I had to stop my sisters from pulling them out just to take the photo :P I was a bit dissapointed when I opened it though, it wasn't full to the top lol :P

This blue floral dress is actually the one I mentioned in my previous blog. I thought I ordered it on my 1st order, only realising that I didn't once I received the parcel -_-" So finally I ordered it this time, and I didn't regret it. I haven't actually tried it on, but it looks the same as the picture so I'm happy :D Material is ok, just like normal floral dress. Colour is a bit different compared to the photo, but it's still good really. 16,900 Won from here.

That white t-shirt with eyes, nose, mouth and paws are my cousin's. The shoulder is fine, not too big, but chest down, it's big. The material is good although it's not that thick, it's perfect for spring. 23,800 Won + 2,500 Won delivery from here. The one next to it is my youngest sister's. Standard quality T-shirt, but for 10 bucks, it's good :) 9,900 Won from here.

It is different from what we saw in Paddy's Market!!! Lucky we bought it. For 17 bucks I think it's a bargain :D the material is soft and the colour is nice (of course photo looks nicer, but this isn't dissapointing at all!!). Click here to buy :P

This grey top is pretty nice too (Again, I haven't tried it on, but it surely will fit :P). It's just the colour is a bit darker than the photo. But with flash, it is exactly the same. Fabric quality wise, I'd say it's very good :)) 14,800 won here.

These two are normal. The grey t-shirt is pretty thin I'd say. It's more like Cotton On's t-shirt quality. But yeah, it was only 7,800 won here. The purple sweater is a bit thin too, but not very thin. But it is still wearable in Spring, so you know it's not very thick. Colour is exactly the same as in the photo. 11,900 Won + 2,500 won here.

My sisters love these jumpers :D Again, they are not thick. How come it is so hard to find winter suitable clothings in Gmarket :/ is it because it's summer there? :/ Anyway, though they are not thick enough for winter, they are not as thin as T-shirt (the jumpers I bought on my 1st haul were as thin as T-shirts). Wear long john underneath and they will be alright for winter :D The material is great - apart from the thickness ofcourse :P 11,900 Won and 2,500 Won delivery fee here.

And final one, my cousin's boots (My cousin actually ordered mascara, BB cream, shirt and another t-shirt, but I didn't open the makeups and the shirt. Will let them open them :D Spare them the joy of opening parcels lol :P But the shirt looks okay. And the quality of grey sleeveless top I mentioned before is very good. She actually bought white, not grey :P). Anywayyyyy (I always do this, say 1 sentence and then 5 sentences of background information :P), these boots were the culprit of delaying our order to be delivered. This seller always takes their time, don't they? The other stuffs arrived at Gmarket 2 days after I placed the order, these arrived 7 days after the order -_-" The floral dress took sometime too, but not that long. However, I'm pleased to say the wait was worth it. They are very good!!!! My sister wants 1 too now lol. The left top image is without flash, right top is with flash. Colour is actually chocolatey brown. And look at the inside of the boots, they are lined with very soft fur!!! Mine was not lined with soft fur :( Not fair :(( (But I still love mine very much!) So yeah, they are good buy!! Highly recommended seller, but you have to wait. Maybe place the order for the shoes first while still browsing before making whole batch order will do the trick. So all of them arrive at the same time @Gmarket. And then, combine the order. I've never done this before, but maybe this can work. 16,800 Won + 2,500 Won delivery here. Oh btw, I put wrong image for the boots in my previous post =P Sorry >.<

Finally, just letting you guys know, I've received the refund for my cancelled item from Gmarket. They did respond when I enquiried about it that Paypal was having issues in refunding, not sure what issue. But it would be good if they can let me know without me having to chase them for the refund. The most important thing is, it's refunded ^^ Problem solved!! :)

Now, time for bed, and I hope Spain, and Chile win tonight, and Argentina tomorrow :P

Good night!!!!!!!!!!!! :))

Complain about Luvluv.biz -_-"

I did check my Inbox again to see if I've got response from Luvluv.Biz, but nope, no response. So... let's begin my first complain -_-"

I ordered a "YY54 Korean Japan Blue Summer Evening Sequins Dress" off eBay back in November and guess what? I haven't received it until now!! Ughhhhhhhh I'm so annoyeddddd -____-" The seller did send me email maybe in December telling me that they had problem with their supplier and will have it sent once it's sorted. They offered refund if I could not wait (I think they did, but I might have to double check my inbox), or as a thank you for waiting patiently, they'll give me a free dress. Well.. of course I chose free dress! However, after going back and forth about the sizes (and she did say it will be sent to me!) she emailed me that I won't be getting the dress as I did not give positive feedback before her eBay account was unregistered! How could I give her positive feedback if I haven't got the dress???????????????????????????? Okay... patience.... that's okay the dress might not fit anyway as the size was pretty small... so.. okay... I'll wait... hang on... why didn't I swap to refund that time???? silly me!!!!!!! *pulling my hair outttt* -_-

So I kept waiting and January came. I was worried the dress would be sent when I was away in Jakarta, so I sent her another email. She replied saying she still had problem with supplier, sorry, and it will be sent once it's sorted. Okay... wait.... and last month I couldn't wait any longer, I sent her email asking for refund. And then I lodged Paypal investigation. But since it's WAY over 45 days since purchase, I'm not covered by the Buyer protection -_- I forwarded last month's email to her too yesterday, and I haven't heard anything.

So anyone out there who buys dresses off someone from luvluv.biz, better beware..