will contain my complaints and praises about anything! And a bit of show off too.. =P
Saturday, November 5, 2011
Continuation of My 3 Bill Shock - Part 2
They said "We sincerely regret for the inconveniences and thank you for your patience."
I replied, "I also sincerely hope this case can be put to close as I am too tired to explain same thing again and again." I actually wanted to say this too "FYI, I don't have any patience left anymore". But I decided not to.
This experience really got me thinking. 3 is the cheapest one. But if they keep pissing me off like this, should I go with the cheapest one, or should I go with the one giving me less headache?
*thinking...*
Friday, November 4, 2011
Continuation of My 3 Bill Shock
Anyway, remember my Haggling Day post over 2 months ago? 1 of them was about me being charged $71 eventhough I'm on $29 cap, with the reason of data excess. For complete details, please see the related post (I'm too tired explaining, you'll know why in a second).
So, after I went to the store, I made a phone to 3 customer care. Give me a break, define care -_-" First call, I explained everything blablabla.... and the guy tried to check it for me. The guy was polite so I was trying my best to contain my anger for being charged a lot. Before the guy finished checking, the line dropped.. -_-" and so my jaw -_-" I waited for 5 minutes, hoping he would call me back. Come on, you've got my number, shouldn't you call me back??? I didn't know YOUR direct number. And even if I got ur name, you didn't give me last name. How many people can have same name as you? can be none, can be hundred too!!!! Anyway, he didn't call me back.
2 days after that, I got a reply, this is a snapshot of it:
Please be aware that you are our valuable customer and we look forward for your co-operation and continued patronage. . Hence, as a goodwill gesture, we'd like to offer you a credit of $50.00.
If we can assist you further, please contact us again via email or call 3 Care on 13 33 20."
And they still going on about facebook and wireless. Eventhough I mentioned soooooo many times that I don't watch videos and always make sure my wireless is on before using internet. I replied saying that and said thanks anyway.
Wednesday, August 24, 2011
Haggling Day
I had to make phone calls to energy supplier companies today since my energy contracts are finishing soon. I spent 30 min on the phone, which was not too bad since i was calling 2 different companies, but most of the time I was put on hold. Origin was not too bad, their on hold messages were actually tips on how to save money on your energy bills i.e. turning off appliances rather than putting it on stand by. AGL was "One of our operators will be with you shortly" repeatedly with like 10 seconds gap in between. It was loud too. I had to turn my phone volume down a bit.
But at least my effort was rewarded!! After days researching and comparing gas and electricity rates of numerous companies including Integral, Dodo, AGL, Energy Australia, Origin, TRU, and something that I can't remember but has blue in their logo, spending my lunch breaks researching, late night bill analysing, I finally got the best deal out of AGL ^^ Well.. i hope so lol :P They offered me the highest discount, and I was already tired researching so yeah sign me up please lol :P But I still have 10 days cooling off period, so if you know anything cheaper than AGL, please do tell me, I'd very appreciate it :)
And then, my 3 bill last month was $71 -_- I'm on 29 cap, so seeing $71 was a surprise for me. I know you guys out there spend A LOT of money on mobile and $29 cap is not enough, but for me $29 is sometimes more than enough. I looked at the bill and found out that it was because i was over my data usage by 170 MB??????? What did I download??? I didn't download anything!! I downloaded manga yes, but only at home and I always use my wireless internet connection. Same thing with apps, I download most if not all my apps at home...there must be a mistake.. also, it was stated that I used up to 100 mb just on 17 Jun. THAT IS WEIRD :/ 1 day of 100 MB???
So I went to 3 store QVB after being convinced my colleague to complain. They say it can be sorted out in the store anyway, no need to call customer care and wait for a long time. But when I told the manager (I assumed he was the manager since he was the only one staying at the register for a long time staring at the monitor) about my issue, hm..
1. He didn't really pay attention or looked at my bills seriously.
2. He straight away say I can't check your usage here, we don't have the capability to check it in our system, so you better call 3 care and they can check it out for you.
3. He didn't ask if I knew the number.
4. He didn't seem he cared
I'm not too happy about him :/ I should have answered the poll thingy on the counter. It's okay if he can't check it, but his face and attitude didn't show me that he actually cared about what I was asking him. It was like "Well... I can't check it here, so just call customer care." that kind of attitude? *sigh
Oh well, at least my waiting time was less than 5 min. Last time I went to the store, I was standing there for 10 minutes before someone actually said hi to me. And 2 of the staffs were actually hanging around the counter chatting. Eh wait... it was the QVB store again... why did I go back there? Coz that's the closest one after I got off the bus.. right.... well obviously not because of their good service lol :p
And that was a quick post :P
Good night everyone! :)
JuJu Japanese Tavern - Not Coming Back -_-"
We arrived at 8 and asked for bills around 11. The food was great, just like how it used to be. All of us agreed their yukke is the best so far. Ox tongue and tuna salad were good too. Sukiyaki was a bit too sweet but still okay. HOWEVER, the food took SO LONG to come. We got water after the 2nd entree was served (after asking for it many many times!! I thought water should be the first thing seved, even BEFORE the menu -_-).
Sukiyaki arrived at our table after 9.30 and they gave excuses that bcoz the sukiyaki stove takes a lot of place on the table, they wanted to wait till we finish other dishes. Well, hellooooo how can we finish our meals if the rice haven't arrived yet?? My table was fine coz we got our rice, but my friends table didn't get any. They had to ask 3 times!! The rice finally came after more than 30 min after they enquired about it the first time -_- " if it was my table, i might have already complained about it 10 min after i asked the first time . Also, if they were waiting for us, cant they ask?? The dish served before sukiyaki WASN'T EVEN an entree!!!!! It was main meal!! We would still accept it if it was entree, but it was main meal! and they expected us to finish it first? What if that one is just for 1 of us, and they rest wanted sukiyaki? DO WE HAVE TO WAIT FOR OUR FRIEND TO FINISH DINNER THEN WE CAN EAT????? Goodness!! We didn't know they were waiting for us, none of the staff told us anything! It was more than half an hour after that last dish came, surely it was WAY too long and they should have told us or ASK when we ordered? Other restaurants ask how we want our meals to come -_-" We just ate slowly since we thought we were waiting for it! Also, u know sukiyaki has soup. They didn't give us ANY spoons. We had to ASK for them. My table got stainless stell spoons. The other table got chinese soup spoons. See how inconsistent they are?
Guess what was the only thing they gave us in reasonable time? The bill.
They weren't even that busy -_-" We looked around and we noticed that all tables only had 1 group of customers that night. The turnover wasn't there. And they could ran out of rice? *laughing* How embarassing if it was MY restaurant. Also, shouldn't they calculate?? When it's almost running out, COOK AGAIN for god's sake! MY rice cooker takes 30 min the most to cook rice, how come theirs took more than that???? Did they have to pick the rice, take the skin off, and finally cooked it? Geess!
I'm not planning to come back there unless i had to. And when I checked with my friends, they agreed. NOT coming back on our freewill. We'll only go if it isn't us who pick the place. As for me, only if it's not me who picks the place, and if I fail on CONVINCING my friends on what a horrible experience I had there.
Good night all!
PS: No photos, WAY too hungry -_-"
Thursday, August 11, 2011
HSBC Credit Card Cash Back
Last year, I applied for HSBC credit card when they had the $50 cash back. Basically I had to spend $500 on my credit card for the first 3 months and I'll get $50 cash back. Around Feb this year, I realised that I haven't got the $50. So I called. They said it might take up to 6 months for the cash back, so please wait and call them again if I haven't got it 6 months after I joined.
Being a lazy girl, I just remembered about it around 1-2 months ago :P Soooo I called again, asking for it. The girl on the phone said she'll look into it and get back to me soon. And it was soon. Few hours after, she rang me back saying unfortunately that offer finished on 30 Sep 2010 while I applied on 1 Oct 2010. I was in the office and it would take time for me to find any evidence so I said okay, I don't have my letters with me here anyway. So pretty much whatever.
However, around last week, I remembered about it again and dug my mailbox and voila! I found the email I got when I applied for it, dated 27 Sep 2010 ^^ Yayyy this is the good thing of NEVER deleting my emails unless it's junk :p Sooooooo, since i'm tired of calling and explaining (I'm much better in writing), I wrote a message explaining everything including the call I did 1-2 months ago saying I applied on 1 Oct. And said I have the email with me and would like to send it to them, so please respond to the message. 1 day after I got a phone call acknowledging my request and the girl said she thinks I was right. If my credit card was approved on 1 Oct, meaning I applied BEFORE 1 Oct. So she wanted to submit this issue to Investigation Department. Guess what :) The day after she called again and said she just credited $50 into my card. Hoorayyyyyy ^^
I'm very happy with their call centre. The girls who dealt with me were very nice, including the one who was actually wrong. She was still nice and sounded genuinely very helpful. And they responded to me within 1 day of request. Very happy :)
Wednesday, July 20, 2011
The Wettest Day in July in 2 Decades Random Blabbering
I thought I should write a bit just to keep my self not so lazy to write due to winter cold. I've been turning into a bear this winter. I don't eat as much as I usually eat in winter, BUT, I sleep A LOT more than I usually do in winter. My eyes are struggling to stay open eventhough now is 10:14 PM and I had some days when I fall asleep in my bed at 9.30 @_@ I'm seriously a bear now. And when I go home from work, I stuck in couch not willing to move until it's time to go to bed @_@ This winter is so cold!! And from today until next Monday or Tue, we'll have rainy days everyday T_T Don't get me wrong, I love rain. But I can't work without sun, I'd be sleepy all day and can't work. I love rain when I'm at home :D snuggling in bed :P
Anyway, it wasn't the main content of this post. Around 2 weeks ago, I just remembered that Friendster has completed their upgrades and I should export my profiles, photos, comments etc before they wipe all data. However, I was a week late T_T I lost all my testimonials >>>___<<< all those nice things my friends say about me... hix... don't say I'm narcistic, BUT, I will never get them write all those nice things they think I have in me anymore :( They all have grown up and won't do that anymore. 1. They see more flaws in me over the years. Well face it, the more you know someone, more flaws you'll see. 2. Even if they think you have all these nice characteristics, they won't say it to you anymore (in the way of "yeah keep dreaming of me saying you're good bla bla bla"). So.. all gone hix... T_T I did email friendster and asked, and this what they said -_-
"Hello!
As you can see, Friendster is sporting a brand new look.
As part of the reformat of the site, we had to remove some of the content of your old profile including the photo albums, blogs and most parts of the profile like the "more about " info, messages, comments and the testimonials.
We announced this change months ago and even made an exporter app available for users to save their information. The deadline for saving profiles and exporting photos and blog was June 27.
If you want to to go back to your old format profile and retrieve its data, (photos, messages, blogs, comments, etc.) we're sorry but it is no longer possible.
For information on how to use the new site, please visit our FAQ page at http://goo.gl/sBzyj or check out this Youtube video http://goo.gl/3Z2Tj.
We're still in the early stages of the new site so there will be some early bumps along the way. We'd appreciate your patience and understanding. We hope you stick around to see our new and exciting features!
Thanks,
Friendster Team"
I could see the page was still there and everything was still there. They just make the page redirects to the new page. But that's what they say. Well if you think about it, true, I can't really complain. But it was all still there!! what's the difficulty of opening that exporter page again -_- I wonder -_-" Also, that email, this part kinda irritated me "We announced this change months ago and even made an exporter app available for users to save their information" That "even" sounds to me that they took it personally :/ I mean they're a business. They shouldn't take things personally. That "even" made it sound so unprofessional. Also, this line "If you want to to go back to your old format profile and retrieve its data, (photos, messages, blogs, comments, etc.) we're sorry but it is no longer possible.". Why do they have to say if you want to go back to your old bla bal bla first and then say it's no longer possible??? They actually had my hopes up thinking that oh, there's a way to get it, before being crushed again to the ground -_- I'm still not happy -_-
Hm talking about this makes me annoyed, so I better go to bed.
Good night!!
Thursday, July 7, 2011
Spreets - IMAX Tickets
My sisters and I bought Australian Movie Tickets back in June. See this link for complete deal. Basically, I could buy Australian Movie Tickets which are valid in Dandy Cinema, IMAX and some other cinemas for $8. I personally bought them for watching movies in IMAX. It was a good deal considering I can watch 3D in IMAX for 8 bucks. It would cost me at least $11 to watch it in Events Cinema (And that's already a discounted ticket price).
However.... *sigh... it took SO LONG just to arrive in my mailbox!! It took at least 2 weeks to arrive. Australian Post does good jobs in delivering mails, local mails are usually received within 2 working days. And then while waiting for those tickets to arrive, somewhere at the back of my mind, I remember my colleague mentioned that Australian Movie Tickets always had some issues, that's why we stopped purchasing from them anymore. -_-" why didn't I remember that 2 weeks ago -_-"
Anyway, I have no problem with Spreets. I can't remember if I ever bought something of them, but even after this deal, I still don't label Spreets bad. Afterall, the despatch of those tickets were done by Australian Movie Tickets themselves, not Spreets. Spreets doesn't show my comments anymore, but I wrote that if I were them, I would think twice to do business with Australian Movie Tickets. Or at least maybe extend the validity of the vouchers. Those vouchers were valid for 3 months only. After the delay, they were only valid around 2 and half month or less...
Anyway, we used some of our vouchers last Sunday for Cars 2 :) The movie was great! :))
Tuesday, May 10, 2011
Catch of the Day Mystery Item
But this post was actually 1 of my "to write list", so here it goes :)
I bought a Mystery Item from Catch of the day at the end of March. Long time ago, I bought a mystery item from them and got a torch and mobile phone cover. The torch didn't work. The mobile phone cover was okay, but I don't use touch screen mobile phone, so I didn't use it. From then on, I decided not to try ever again mystery items.
However, this time my sister convinced me to buy, and this is what it said that day:
Normally worth $30 elsewhere, today just $3.99!
CA Internet Security Suite 2010. Which is not bad really, under normal circumstances I'd be happy to get legal antivirus software for 4 bucks. HOWEVER, I already bought the same thing from COTD days earlier for 2 bucks!!!!! -_- Don't mention shipping fee, there was a $10 shipping cap and I shared the shipping with that one colleague. He bought bunch of stuffs and he's a guy lol :P I only bought 1 :P I didn't actually pay anything for the one we ordered earlier, my colleague said it was nothing, just buy him drink sometime. Actually, drink costs more :/ Anyway, that's not the point. So, yeah, now I have 2 exact same thing. I then asked for a refund. And this is their response:
Hi,
Apologies for the late reply, we've just returned from our Easter break.
We're incredibly sorry to hear that you're not completely satisfied with this Mystery Item! We do understand that in some cases it may not be of use to you, and as such we're more than happy to honour our advertised Money Back Guarantee.
In good faith, we've processed a refund of the purchase price to your account - though we will not be requesting for the item to be returned, you can do what you like with it.
Please allow 2-3 business days for the refund to appear on your statement.
We appreciate your patience.
Kind regards,
Bryan
Customer Service Crew
How nice :) Now I trust their money back guarantee :)
Just a bit of confession, when we read "If you receive this item only to find that you don’t think it was worth it, we’ll give you a refund of the full purchase price! ", we actually thought the FULL original price of the item which is $30 :P lol. But no, it's $4 =P
Good night :)
Sunday, May 8, 2011
Visit to Dentist!! ^^
Thursday, April 7, 2011
Be grateful
Sunday, April 3, 2011
Long time no see :P
Tuesday, January 4, 2011
13 Days of Surprises Project - Full Credit =P
So, big big thank you to my 2 sisters, Fei and Han for their effort, hard work, and sleepless nights when helping me with this project. *hugssss and kissesss*. Fei for her effort and Han for her effort as well plus her googling experience :) Most of the images used were found by her on Google.
Thank you to my cousin too who came all the way from Manly to help with Final day gift :) I know you love me very much :P
And here are the full credit for all those days :)
Day 1: The bouquet was my idea :P I did google how to make the flowers, but none actually right to my liking, so I ended up just did it myself. The note background was found on Internet using google. Didn't keep the actual source, but it has Cyworld on it.
Day 7: The idea is from here :) I found it so sweet, so I decided to make it part of my project. The concept of band aid mending your heart is just so sweet and warm (to me ;P). We googled the quotes and most of them came from Disney, Confucius and Hellen Keller. We also used some quotes from book of homilies featured in Can't Buy Me Love (TVB Drama). The images were from google. The box was recycled from heat plaster box :P The instruction at the back was written by me, though i might copy the way it was written from the koyo box :P but everything was straight from my mind (I put all my heart writing it :P).